When Hua Li called 911 to report a robbery, the woman on the other end of the phone answered with a sigh - and then hung up.
Now, 911 operator Crenshanda Williams, 43, of Houston, is facing two misdemeanor charges for allegedly hanging up on concerned callers just because she didn't feel like talking.
Williams ended up in hot water after supervisors at the Houston Emergency Center - which provides 911 services - noticed she had an "abnormally large" number of short calls. All calls under 20 seconds trigger a supervisory review, and Williams had thousands.