Leaders of the St. Joseph County 911 center near here know thousands of dispatches have been delayed this year because of computer problems that are being fixed. But they still don’t know how long delays lasted, or if they might have affected responses to emergencies such as fires and heart attacks.
Officials say that to investigate those delays, data needs to be provided by Tyler Technologies, the Plano, Texas-based software company whose New World computer-aided dispatch system has been riddled with problems since the center started using it in June 2017.
During a phone interview Tuesday, Ray Schultz, the center’s executive director, said he hadn’t yet requested data needed from Tyler Technologies. But in reaction to The Tribune’s questions, Schultz sent an email to a company representative to request the data.
Schultz suspects it will difficult to get the data from Tyler Technologies, which has come under fire because of problems.