Teenager's death leads to major change at Cincinnati 911 center

  • Source: WLWT-TV NBC 5 Cincinnati
  • Published: 07/13/2018 12:00 AM

A major upgrade called Smart 911 was launched Thursday to help improve Cincinnati’s 911 operations in the wake of a teenager's death. “This will be able to save lives,” said Cincinnati Councilwoman Amy Murray. When someone calls 911 from a cellphone key information will now be displayed on the dispatcher’s screen about the caller if they've signed up for the program. “The benefit for us is that it’s going to give us readily and quick access to a wide variety of information that you provide for us that our call takers would otherwise have to ask you for,” said Cincinnati Emergency Communications Center director Jayson Dunn. Anyone who wants to make their information available to the 911 center will need to go to smart911.com and enter the information they choose. Officials said key information like the user's name, address, medical conditions and emergency contacts will be helpful to first responders, but more can be added.


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