Who has a better system for identifying and processing mobile phone calls? The 911 emergency system or Domino's Pizza? If you said Domino's you're right. January 30, 2014, Jordan Soto's parents find her on the floor. They call 911 and paramedics respond, but dispatchers send Santa Barbara firefighters to the wrong address on the other side of town.
"Our dispatcher is giving them emergency medical instructions on how to perform CPR. They keep going, 'where's the fire truck, where's the fire truck, where's the fire truck?'" said Santa Barbara City Fire Chief Pat McElroy.
The 24-year old mother dies. Firefighters arrive 22 minutes after the initial call, an eternity in their business and it wasn't their fault.
"We were frantic. Where's the paramedics? We don't hear any sirens. It's nuts, we could have carried her there by now," said Cindy Soto.
Jordan's mother, had never spoken on camera about her daughters death until now.
"I think about this almost everyday. At some point, I think about how much I miss her. She may be alive today," said Soto.
"Most people will intuitively reach for their cell phone because they think it's quicker. May not be!" said McElroy.
Santa Barbara Fire Chief Pat McElroy has spent more than a year identifying what went wrong that night and how to fix it.
We start in 1967 when President Lyndon Johnson commissioned law enforcement to come up with one phone number for emergencies, 911. In 1973, Governor Ronald Reagan created a state fund to pay for the new 911 system. The tax still shows up on hard line phone bills.
"So this is a hard line phone, that's what this system was built on," said Chief McElroy.