Broward County’s 911 system was widely criticized after communication failures during the 2017 airport shooting in Fort Lauderdale. Now it's under scrutiny again for similar failures during the Parkland shooting.
Files show that critical upgrades have been recommended on the system since at least 2016; most were never made.During the Feb. 14 school shooting in Parkland, police could not communicate with each other on radio and 911 calls went to too many different places.
Broward's system was created in 2014, when the county consolidated eight smaller systems into one. The county pays for the system and contracts the Broward Sheriff’s Office, BSO, to operate it at three call centers across the county.