VIDEO: When you call, they answer and help.
From April 14-20, the days are known as the National Public Safety Telecommunications Week. Otherwise known as a time to honor 911 Dispatchers.
Their days are often long, and different every minute.
Even though dispatchers are behind the scenes, they are the initial first responder when a 911 call comes in. They're delegating incident response and deciding what to do in a variety of highly stressful situations. Just last week, one Ada County dispatcher walked a couple through delivering their baby at home, because they weren't going to make it to the hospital in time, Zachary Walls, Captain of the Dispatch Center for Ada County Sheriff's Office told KTVB. Ada County Dispatcher, Cerstin Koenig picked up the phone when a hangar collapsed in Boise in February.