When 911 calls come in, the clock starts ticking for first responders.
"When someone calls 911 they've already had something bad happen and we really want to improve those outcomes and that's by us getting there in a more timely manner," said Rockford Fire Chief Derek Bergsten.
Rockford Fire says that's been an issue for Station 7 on the city's south side for years. It's also why the station is moving north, from the airport into the fire maintenance facility on sawyer road.
"The amount of calls in that area has been increasing in that area, so us not meeting those service demands has definitely had an impact on patients and on fire and EMS calls," said Bergsten.