Most people never think about 911 until they need it.
And on that dreaded day, in that frantic moment, we like to think the person on the other end of that 911 call will save us. Most of the time they do.
But that didn't happen for 16-year-old Kyle Plush on April 10, 2018. The Seven Hills High School student went to his van to get his tennis racket and became trapped.
Kyle's parents Ron and Jill Plush aren't blaming any one person, but they are taking a good look at the system that failed Kyle. They don't like what they see.
"You need more training to be a hair dresser than to be a 911 telecommunicator," Jill Plush said.
Right now, there are about 6,300 911 centers in the United States with thousands of different systems to get you help when you need it.
Some are run by police officers, others are run by civilians -- like at the Hamilton County Dispatch Center.
"He did everything right that he should have done and we in the 911 industry failed him," said Andy Knapp with Hamilton County's Communications Center.