The makers of New World, Snohomish County’s new emergency dispatch software, have deployed a “rapid response” team here to make sure the multimillion-dollar overhaul is successful.
For the first time Wednesday, top leaders at the company spoke with The Daily Herald about the issues that have dogged the controversial project, which launched in October after years of delays.
The New World company was sold last fall to Tyler Technologies, shortly after the local launch. New World is used by about 4,000 police, firefighters, dispatchers and jail staff throughout the county. Its bugs and quirks have prompted questions about its ability to handle major emergencies, such as the June 4 warehouse fire in Everett.
With 53 public safety agencies in Snohomish County on board, the local launch was the biggest project that the former New World company ever attempted, said Bryan Proctor, who is now chief operating officer with Tyler’s public safety division. Tyler also is relocating someone to live here full-time to work on the problems.
“We’re here. We’re staying here,” Proctor said. “We’re going to work with the (911 dispatch centers) to address those things as they come up.”