VIDEO: Eau Claire firefighters battled a blaze at a home on East Madison Street Monday afternoon. Tony Biasi, with the Eau Claire Fire Department, said the call came in a little after 2:30 p.m. with reports that people were trapped on the second floor of that complex: "Prior to the fire department's arrival – or just as the fire department was arriving – some neighbors got a ladder and some contractors down the street that used their Bobcat with a bucket to rescue people off that second floor balcony out front."