The general public is uninformed about all the services provided by a local fire department, according to a recently released focus group study of the La Crosse Fire Department. The focus groups were held earlier this year to gauge how the department is working for its community members.
Every five years, the fire department is re-accredited. As a part of this ongoing process, more than 30 people were asked 10 questions about the agency.
"We have steps that we need to go through to make sure we're meeting our goals, that we're making the changes that we've agreed we need to make in a short period of time," said Jeff Murphy, assistant chief for the La Crosse Fire Department.