Principal Business Process Technology Analyst

City of Santa Monica

Location: Santa Monica, CA

Principal Business Process Technology Analyst

City of Santa Monica

Salary: $107,592 - $132,828 Annually

Job Summary:

The City of Santa Monica is looking for a strong Principal Business Process Technology Analyst to join a team dedicated to providing an exceptional customer experience through strong relationships with business partners and technology alignment to business priorities. The Principal Business Process Technology Analyst serves as technology lead in the deployment and support of business systems that service the Santa Monica community of citizens, visitors, and city employees. This position analyzes complex business processes and workflows, improves efficiency through automation and streamlined operations and serves as a liaison to City departments, providing expertise on reactive, proactive and enhancement support services. It also leads, trains and coordinates the work of staff, as assigned.

Knowledge of:

Business process and customer experience facilitation techniques including: Lean IT, Voice of the Customer, and Journey Mapping.
ITIL and the entire IT Service Delivery lifecycle.
Project and program management principles and best practices.
Software delivery life cycle methodologies including Agile, SCRUM, and Kanban.
Software system configuration, maintenance, administration, analysis, and problem resolution best practices.
ERP, BPM, CRM, and BI tools and operations.
SOAP, WSDL, XML, and other key protocols.
Database access tools including SQL.
Basic principles of staff training and supervision.

Ability to:
Prepare complex reports using Crystal Reports and Microsoft SQL.
Lead, train, coordinate, and monitor the work of others.
Negotiate contracts and monitor the work of project consultants.
Develop Request for Proposals, Request for Information, and Request for Quotes.
Install and maintain software systems.
Become proficient in new software applications.
Document technical information and user procedures.
Provide training and instruction on various computer applications.
Communicate effectively both orally and in writing.
Conduct research and make recommendations on technology.
Develop and author and staff reports.
Establish and maintain effective and cooperative working relationships with City employees and the general public.

Skill in:
Project management and implementation of information systems.
Computer hardware and software configuration, maintenance, and problem resolution.

 Education, Training and Experience:
Graduation from an accredited college or university with a Bachelor's degree in Computer Science, Management Information Systems or a closely related field.
Five years of recent, paid work experience implementing and maintaining software-based business application systems and automating business processes. Experience coordinating, training or providing general supervision to others is desirable.

 License and Certificates:
ITIL Foundations Certification is desirable
PMP Certification or equivalent project management training is desirable
Possession of a valid Class C driver license or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

For more information on this position and details on how to apply, please visit the City of Santa Monica Human Resources website at before the application deadline of 5:30pm on Monday, April 15, 2019.

See attached: Job Bulletin

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