The Rowlett Fire Department has a long history of providing innovative solutions to complex issues. Continuing that legacy of care and commitment to our community, the Rowlett Fire Department has implemented a TeleMedic program in response to the COVID-19 pandemic. TeleMedic embraces current technology and allows the online one-on-one video assessment of non-critical patients to reduce the risk of provider- or patient-borne exposure to contagions. Accessed via FaceTime for Apple users or Google Duo for Android users, the Rowlett Fire Department staffs the program around the clock, seven days a week with a firefighter/paramedic. The program targets the approximately 80 percent of patients who contract COVID-19 and experience only mild symptoms of the illness.