Mobile hotspots should connect people to the internet — not the local fire department. That’s why Verizon recalled 2.5 million Ellipsis Jetpack mobile hotspots.
The exact problem, as stated in the U.S. Consumer Product Safety Commission recall alert: “The lithium ion battery in the hotspots can overheat, posing fire and burn hazards.”
And this has happened, as the notice says, “Verizon has received 15 reports of devices overheating, including six reports of fire damage to bedding or flooring and two reports of minor burn injuries.”
The alert includes the rare safety tip if you have to use the product. Consumers should turn it on, plug it in and get an automatic software update that will allow the device’s ID number to be viewed on the scrolling screen and one that keeps the hotspot from charging while it’s on and plugged into a power source. After getting that update, turn the hotspot off when it’s not being used and unplug it.