Arkansas city leaders work on system to eliminate language barrier between 911 dispatchers, public

  • Source: KAIT-TV ABC/NBC/CW+ 8 Jonesboro
  • Published: 09/02/2021 12:00 AM

City leaders are working to make every 911 call just a little more efficient. Thousands of calls come in to the dispatch center every day. But what happens when there is a language barrier during that emergency call? “Sometimes, we have trouble communicating and finding out the information we need,” said Ronnie Sturch, Jonesboro E911 Director. He said bringing in a system that provides translators would make the process easier in an emergency. Sturch spoke with some of the dispatchers - they said they usually have an average of 10 calls a month where there is some type of language barrier. Right now, they are doing what they can to make sure the caller receives the help they need. Sturch is in the process of working with Voiance, a company that provides translators for 911 and non-emergency calls.


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