When EMS personnel are called out, they generally don’t know much about the patient they’re going to be treating.
That is especially true for the city’s homeless population. EMS officials say when they respond, they need as much information as possible about a patient’s medical story.
“Whether they were unable to speak, unresponsive, refused to give it,” Indianapolis EMS Quality Assurance Officer Milon Berry said. “For whatever reason, now that story can be completed.” Berry said a new software called “ESO” changed the game for first responders. The software they used before wasn’t effective at storing data.
However, ESO allows IEMS to quickly get a patient’s medical history by documenting and saving that information on patient’s who’ve been treated by them before.