Phoenix 911 Dispatchers Face Trauma, PTSD — But Aren't Classified As First Responders

  • Source: KJZZ-FM 91.5
  • Published: 12/30/2019 05:15 AM

Recent efforts to reclassify 911 operators and dispatchers as first responders federally are stalled. Those who work in the Phoenix alarm room, like Maria Abeyta, may not see trauma like police officers and firefighters, but they hear it. After her break, Abeyta sits down in her chair in front of seven glowing computer screens, two keyboards and mice. She plugs her headset in and slides it through her hair. The police radio chatter starts to filter in. “10-4 shots fired … white male had a gun, shot up in the air then pulled a 101 into the apartment,” Abeyta tells police on the radio. Right now, she handles calls for crimes in progress. On a busy day like this, Abeyta and other dispatchers will answer up to 170 calls over a 10-hour shift. The calls they receive range from complaints to situations no one wants to hear.


We welcome comments from registered users. Comments are solely the responsibility of those who post them; their viewpoints are not endorsed by the Daily Dispatch and (read more)
ship name
no comments have been added

Sign up to subscribe to custom state Daily Dispatch emails for free

click to subscribe