Beginning at 5 am on Tuesday, May 12, The Verdugo Fire Communications Center (VFCC) implemented a brand-new computer-aided dispatch (CAD) software system, the City of Glendale Fire Department announced in a press release Tuesday morning.
The announcement arrived following a two-year development process between the VFCC and the 13 fire agencies it serves, including the Burbank Fire Department (BFD). The previous dispatch system had been in place for 30 years and, although it provided a dependable transmission medium for the BFD, both the quality and quantity of information able to be delivered was restricted.