Bob Nelson, the "voice" of the Danbury Fire Radio during his tenure at the city's dispatch center, has died, according to the Danbury Fire Department.
In a Facebook post, fire officials said Nelson started with Western Conn 911 Center (IXP Danbury) as one of its original hires and started training as a 911 telecommunicator in November 2014.
Nelson served many roles within the Communication Center throughout his time with IXP. In addition to his primary duties as a 911 call taker, he was certified as an emergency medical dispatcher and, on countless occasions, was able to provide medical instructions such as CPR or Narcan administration to callers in need. He also used his prior skills as a teacher to assist other team members as they learned how to perform vital skills, according to fire officials.