Lake City Fire Department introduced their new communications system this week in efforts to bridge a communication gap between the county and city. It’s a software called ProQA.
Before the system was put in place, a 911 call would be transferred from the county dispatch, which is separate, to the city dispatch at Station 1. The hope is that the new system will limit delays and errors in the process.
“This just launched yesterday ... so it’s really a learning experience for the dispatchers right now," Assistant Fire Chief Joshua Wehinger said.
The system uses software with built-in artificial intelligence that helps guide the dispatcher through a call, with scripted questions that expedite the process. Communications Supervisor at LCFD, Megan Hollis, called it a ‘big move.’