The Okaloosa County Sheriff’s Office is one of the first agencies in the country to implement a new Motorola Solutions 9-1-1 pilot program that allows citizens to send video, photographs, and recordings directly to dispatchers in the Communications Unit via their cell phones.
“With a few extra clicks, dispatchers can send the 9-1-1 caller a link to use to provide secure video or images in a controlled environment in real time so we can see what they are seeing,” said OCSO Asst. Communications Director Audrey Adams.
The visual content is then stored in a vault for access by OCSO supervisors to boost public and officer safety during an incident, and for evidentiary purposes.
“There is nothing more important to a community’s public safety initiatives than ensuring its residents can provide critical information to a 9-1-1 operator in times of crises, said Lynne Houserman, vice president of Emergency Call Handling, Software Enterprise with Motorola Solutions.