VIDEO: Augusta commissioners say they’re looking into complaints about delays in ambulances. Complaints that came out a month after Gold Cross sent the city a proposed contract which includes a need for more money.
I-Team’s Liz Owens investigates: Is the problem with Gold Cross or in city chambers?
“Need police fire or ambulance?” said a dispatch officer.
“I am concerned already with his vitals...but worried it’s going to make him bottom out,” said a 911 caller.
Every minute, every second, feels like eternity in a life or death situation.
“I just called at 1:35 requesting an ambulance and they’re not here yet I just want to get an ETA on their arrival,” said a caller.
“Yes, ma’am we currently have this call unfortunately I cannot give you an ETA. We have a high volume of calls, but someone should be with the patient shortly,” said a dispatch officer.