Guilford County EMS is rolling out a new team to take stress off paramedics and give patients more individual attention.
They’re called IMPACT or Interagency Medical Provider Assessment and Care Team.
“The calls that we’re running, the fall calls the check-up’s, things like that it’s more face to face interaction.”
That’s what Chelsea Dye loves about her EMT job.
“Let’s say we go on a fall call, and we get there and you have a grandmother, you don’t know if she’s been alone or she’s lonely, maybe she just wants a conversation with somebody after you help her up off the floor,” said Dye.
Dye can take those extra few minutes to check in with patients through IMPACT. Guilford County EMS leaders looked at 275,000 911 calls over the past three years and found a pattern.