How Lincoln 911 dispatch operates during the pandemic

  • Source: KOLN-TV CBS 10/KGIN-TV CBS 11 Lincoln-Grand Island
  • Published: 07/31/2020 12:00 AM

VIDEO: Since the pandemic started, 10/11 has been telling you how Lincoln first responders have shifted their operations, making sure they’re able to still help you, but now we’re hearing about Lincoln 911 dispatch. Lincoln 911 dispatchers answer an average of 36,000 emergency calls every month, making their work beyond essential. They tell 10/11 it’s important they take the necessary precautions surrounding COVID-19, keeping everyone safe. Unlike many other jobs able to work from home, it’s impossible for dispatchers to do so. Staff is now separated, using two different call centers. At work, every employee wears a mask, goes through a COVID-19 screening and has their temperature checked. Once they pass, an employee receives a green wristband, giving them the okay to enter the call center.


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