We continue our conversation about potential active shooter situations and other emergencies with local first responders.
We recently spoke with police, EMS, and now we are speaking with dispatchers, many of whom are the true "first" line of action in an emergency.
“The most critical part for us is getting the most pertinent information in a timely fashion and being able to pass it on to resources like law enforcement, fire, EMS, whoever is responding to the incident," said Brian Hare, deputy director of Jefferson County 911.
Hare says responders use a paperless method of note-taking during their critical listening -- and it's not just the caller they are listening to. "We may be hearing different things in the background, other people saying stuff that we can use to get the full picture of what's going on there," Hare said.