The first full week of joint emergency dispatching services between North Providence and Pawtucket went “better than expected” last week, said Communications Director Ralph Nahigian.
Though there were some bumps in the road, he said, dispatchers from Pawtucket and North Providence were doing a great job learning each other’s systems and handling the calls. No calls were missed, he said, and none took too long to answer.
Making a smooth transition to a combined dispatching center at the North Providence Public Safety Complex more impressive was the fact that responders were fielding about 10 times the regular volume of calls due to concerns about the COVID-19 crisis, he said. That included a lot of questions that didn’t necessitate emergency responses.