VIDEO: Brown County dispatchers now have the ability to text and live video chat during emergency 911 calls.
With a push of a button, Brown County dispatchers can now send a live video link to help in emergency situations with a new program called Prepared Live.
“They’ll be able to turn on that live stream… and we’ll be able to look for some landmarks or things like that, that we may be able to better send better locations to send responders to,” said Cullen Peltier, Brown County’s director of Public Safety Communications.
Peltier said the program also gives dispatchers the option to text 911 callers, even those who hang up. Before this program, 911 dispatchers could not initiate the first text. “We’re getting a better response from citizens to those callbacks,” said Peltier.