Longer 911 hold times, backlogs, officer delays: When Anchorage hires more cops, but not more support staff

  • Source: Anchorage Daily News - Metered Site
  • Published: 07/17/2018 12:00 AM

The clerks who manage records and evidence at the Anchorage Police Department say they're increasingly overwhelmed with paperwork as the department has added roughly 100 new police officers in three years without hiring additional support staff. Meanwhile, amid a spike in property crime, Anchorage residents have been inundating police dispatchers with calls. But there have been severe staffing shortfalls in the dispatch department, with about half the seats in a new dispatch center unfilled. That means the public is spending more time on hold when calling 911 or when dialing a non-emergency number to file stolen vehicle reports. Empty dispatch jobs may mean a delay in an officer showing up to a crime.



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