When a first responder knocks on a door, it’s not always clear what sort of situation they will walk into — a distrustful dog ready to bite the stranger entering the home, a violent person, a resident who is severely allergic to the latex gloves, or another unexpected situation.
James City County is promoting its Heads Up program, which aims to tackle those unknowns with the help of county residents.
Through Heads Up, residents can submit their information to county emergency services for their address. When an emergency call is received, that information will become available for first responders to use.
The information can be whatever they want to share, such as animals at the home, medical history and more, James City County Assistant Fire Chief Tristan Aiken said.
“It could be anything,” he said.