VIDEO: Aurora Fire Rescue is changing the way it responds to certain calls as part of a new effort to better use resources.
As of Wednesday, the department is now operating on a “tiered response approach,” allowing the department to dispatch units based on the severity of the incident they’re responding to. Fire Chief Alec Oughton said it’s a major shift from the traditional response of sending the closest units with lights and sirens to most calls.
“There are calls where minutes matter, and there are calls where minutes don’t impact the outcome,” Oughton said. “So what we’ve done with this change in our response model is really adjust our response to better match the risk that’s associated with the call that’s coming in.”