AT&T’s network went down for many of its customers across the United States Thursday morning, leaving customers unable to place calls, text or access the internet. By late morning, the company said most of its network had been restored.
The Federal Communications Commission confirmed Thursday afternoon that it is investigating the outage. The White House says federal agencies are in touch with AT&T about network outages, but that it doesn’t have all the answers yet on what exactly led to the interruptions.
Although Verizon and T-Mobile customers reported some network outages, too, they appeared far less widespread. T-Mobile and Verizon said their networks were unaffected by AT&T’s service outage and customers reporting outages may have been unable to reach customers who use AT&T.
Thursday morning, more than 74,000 AT&T customers reported outages on digital-service tracking site DownDetector, with service disruptions beginning around 4 am ET.