Last week, AT&T suffered a nationwide outage that the company believes was caused by “the application and execution of an incorrect process used as we were expanding our network, not a cyber attack,” according to the company’s website.
AT&T acknowledged the outage on its site at 10:15 a.m. on Thursday and reported that all service was restored just after 2 p.m.
Despite many AT&T customers on post being unable to use their wireless devices, first responders – who rely on AT&T’s FirstNet for some communications – were fully operational.
“This outage has had no impact on the First Responder Broadband Network (FirstNet) on Redstone Arsenal,” Deputy Fire Chief Robert Simmons said. “Our FirstNet devices have continued to function normally. I have talked with network engineers at AT&T, and they tell me this is true of the network across the nation.”