Retiring Pima County 911 dispatcher shares how job has changed

  • Source: KGUN-TV ABC 9 Tucson
  • Published: 06/22/2022 12:00 AM

The Pima County Sheriff's Department (PCSD) is hiring a dozen new 911 dispatchers. The department is accepting applications until Friday, June 24th. They're hoping to get the next class of those who want a career in public service. In the PCSD's call center, tucked into a corner cubicle, sits Dan Cancio. Cancio has been a 911 dispatcher for 33 years. Every call he receives is different, but the goal is the same. He works to get as much information as he can in order to quickly send help. While the job to help people has stayed the same, the technology has drastically changed. "Our computers back then were black and white," Cancio said."Maybe some of your audience might know the pong game. The paddle on the ping pong, that was what it was like. On little tiny monitors and that's what we do and now we have multi-colored and more than one monitor and two keyboards and things like that."


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