"No call is routine." That's the case with police and firefighters, but it also applies to dispatchers.
For one Sacramento-area dispatcher, a Thanksgiving shift turned into a special delivery that no one saw coming.
Marissa Wittmann thought her night shift would be spent fielding lots of calls about turkey troubles over the holiday.
"I said, 'Wouldn't it be cool if I delivered my first baby tonight?' And we all kind of giggled," she said.
And in the wee hours after meals wrapped up, a woman dialed dispatch with more than just indigestion. "I think the first thing she said was, 'I think I'm having a baby!' And then the follow-up was, 'How many weeks or months are you along?' And she said, 'I don't know, I didn't know I was pregnant,' " Marissa said.
That's when training kicked into high gear.