They may remember the voice, but they may never know the face. Community members around the world rely on the voice behind a 9-1-1 call every time they pick up the phone to dial for an emergency. Dispatchers on the other end of the 9-1-1 call are a vital piece of the puzzle that could save a person's life, either a community member or an emergency serviceman or woman, in a matter of moments. During National Public Safety Telecommunicators Week April 14-20, dispatchers are thanked for their service. But one local dispatcher, Wendy Fleury, wants people to thank not only dispatchers but also law enforcement, Emergency Medical Services and firefighters for their service that saves lives.