COVID-19 has changed many aspects of life for all of us.
It's also causing a well-known Brown County 911 dispatcher to call it a career sooner than planned.
The pandemic pushed Tracy Ertl into early retirement from what she calls a mission, not a job.
"I've helped deliver babies over the phone. I've talked people out of taking their lives. I've listened while people took their lives," describes Ertl. "I love this community and there's a deep attachment. I've cradled it, literally, in my arms through my headset for the last 27 years." In that time, she's experienced life and death, heartache and triumph, with strangers.
One of her most memorable calls we first told you about in January, when a Green Bay woman called for help, saying she was being held hostage in the Dominican Republic.
Ertl helped her get safely to the US Embassy.