Like seemingly every workplace, the Rock County Communications Center adapted to ensure operations continued through the COVID-19 pandemic as dispatchers eye the future with optimism as an expansion of the facility is on the horizon.
In 2020, Director Kathy Sukus said the center shifted its work model to allow for half of emergency dispatchers to work from a temporary location at the Rock County Highway Department.
“We really shifted everything to make sure we were making it the safest possible environment for our staff,” Sukus said. “If we are impacted, it could effect the entire county. The residents rely on our team to make sure we are ready and able to do our important jobs.” April 11—17 in National Public Safety Telecommunicators Week, and local dispatchers and 911 Center staff have been showing how flexible and dedicated they can be especially during challenging times.