Milwaukee Fire Chief Aaron Lipski says the department will undergo both protocol changes and additional training as they seek to find out how firefighters did not see the body of a woman in a car that had been on fire last month. The burned remains of the woman were later discovered by a worker at a city tow lot. The Milwaukee County Medical Examiner's Office previously identified 21-year-old Jenna Reichartz as the person who died in the vehicle fire. Chief Lipski said during a press conference on Tuesday that he is now certain no firefighter ever saw her body in the passenger compartment, and that no firefighter was ever ordered to search the compartment. Policy changes include constructive meetings within the fire battalions, and additional training among the companies.