Waukesha police said a computer error delayed fire crews from getting help to a burning apartment building on Tuesday morning, March 8.
The city's fire and police chiefs said they are reviewing the automated dispatch system. It never sent fire crews after the first 911 call came in. "We identified that the system didn’t work as ideally as we would want it to," said Fire Chief Steve Howard said.
"The system works, there’s an error – what we’ve identified right now – preliminarily, there’s a specific code that we’re looking at, to see if that was programmed accordingly," said Police Capt. Dan Baumann.
Dispatchers overrode the system, and fire crews arrived roughly 10 ½ minutes after the first call – five minutes more than what the city shoots for, with the nearest station only about a mile away.