VIDEO: Police officers, firefighters and EMT’s are known as first responders because they're the first to respond on scene after a call. But that emergency call always begins with a job not many people see. 911 dispatchers work with police and emergency crews to provide quick responses to emergencies. TMJ4’s Symone Woolridge visited the communications center in Racine County to learn about dispatchers and their day-to-day workload. “It’s pretty overwhelming,” dispatcher Amy Kopatic said. “How many calls we take on a daily basis is pretty insane. I really thought you would be answering a few phone calls here and there. I didn't know.” Amy has been working in the call center for 14 years. Her mother was also a dispatcher. No matter the call, dispatchers always have to be the calm voice on the other end of the phone line.