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Texas 911 Dispatch manager talks evolution of service   
They sit behind multiple computer screens their entire shift, but they could save your life. They are the operators of 911 dispatch. And although National Public Safety Telecommunications Week is under way, their jobs have not become any less stressful. Longview Police Department Communications Manager Matt Ainsworth says if anyone deserves a week named for them, it’s 911 telecommunicators. “It’s a week that we set aside every year to acknowledge who do this very, very difficult job,” Ainsworth said.
KLTV ABC 7 Tyler

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