VIDEO: Public Safety Telecommunicators are the first point of contact in any emergency call, coordinating services and obtaining essential information to send the appropriate responders.
“We take about 45,000 calls a year and 80,000 non-emergency calls,” says 911 Center Director Karen Young, “the dispatchers can tell by the ringtone if it's an emergency or non-emergency." National Public Safety Telecommunicators Week honors and recognizes the life saving service they provide all over the country.
In Great Falls, Communications Officer Supervisor Leather Hersey coordinated with organizations the center works with to provide gifts showing appreciation for the dispatchers.
On Monday, the Great Falls Police Protective Association and Great Falls PD had provided lunch to the center.