Manning the desk at the 311 center in the public safety building is a woman who has over 40 years of service as a first responder in the region. Laurie Kingsley Henry got her start with the North Greece Fire Department as a teenager, eventually becoming a lieutenant.
“Then I came to the city and joined the protectives, meanwhile I also got involved with the police department here in the city,” she says.
In the early 1990s, Kingsley was one of the few female officers in Rochester, working various sections. “The people in the city are absolutely awesome, I met a lot of people, I still talk to a lot of people, I retired in 2007,” says Kingsley.
After retiring from the Rochester Police Department, Kingsley was later hired as a 311 operator at the center, helping residents who phone for non-emergency assistance.