New program improves communication between alarm companies and Oneida County 911 center

  • Source: WKTV NBC/CBS/CW+ 2 Utica
  • Published: 05/20/2022 12:00 AM

The Oneida County Department of Emergency Services is the seventh emergency center in New York to implement a new program to improve communications between alarm systems and 911. Oneida County Executive Anthony Picente says the new Automated Secure Alarm Protocol program went live on May 16. “The installation of the Automated Secure Alarm Protocol program into our system, will improve 911 response time for Oneida County residents and businesses who have alarm systems,” Picente said. “Prior to this, alarm companies would call using our non-emergency numbers to report a burglary, fire or medical alarm, requiring our dispatch to receive and manually enter that information. With this new addition, we will get the alarm notification electronically, which will automatically populate the data into our system.”


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